NOVEL CORONAVIRUS

27 March 2020- Important update for all our guests

From today, all non-essential services and communal facilities will be temporarily closed. We understand that many people’s travel plans have been impacted by the spread of COVID-19 (Coronavirus) but rest assured, our number one priority is the health and safety of our guests, residents, staff and the wider community.

We have closed all our shared facilities, effective immediately. This includes the kids club, communal amenities, Ripples Cafe, games room, indoor and outdoor playgrounds, water park, slides, pools, gymnasium, hair salon, beautician and sauna.

What remains open
Residential Land Lease Community

Service Station / Convenience Store

Update to our cancellation policy
We’re aiming to reduce your stress by being more flexible with booking conditions. For all bookings, including those with pre-paid sale rates (which are typically more restrictive), you can postpone your stay. If you’re still unsure when you would like to stay, we can hold the credit for up to 12 months. This is effective immediately and will apply for all travel up to 31 May 2020. We’ll continue to closely monitor the situation and our policy will continue to evolve where necessary.

We sincerely appreciate your understanding and patience as we navigate these uncertain times.

Whether you are travelling now or in the future, we want you to know that your safety and wellbeing are our top priority.

Thank you for your support and we look forward to welcoming you again sometime in the future.

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With the recent increase in cases of novel coronavirus (COVID-19), North Star Holiday Resort is actively monitoring the situation and implementing the recommended precautions provided by the World Health Organization and Australian Government Department of Health.

North Star’s owners and management team are having regular dialogue with our health and safety advisers to ensure we have the latest updates from health authorities and the appropriate actions are undertaken.

The health and safety of our guests, staff and all who visit North Star are of the utmost importance. We operate with the strictest hygiene practices and have introduced heightened levels of sanitation throughout the Resort. Operationally, it is business as usual at North Star, however, below is an update on what we are doing, keeping your safety top of mind.

Flexible Cancellation Policy

We’re aiming to reduce your stress by being more flexible with booking conditions. For all bookings, including those with pre-paid sale rates (which are typically more restrictive), you can postpone. If you’re still unsure when you would like to stay, we can hold the credit for up to 12 months. This is effective immediately and will apply for all travel up to 1 May 2020. We are closely monitoring the situation and our policy will evolve where necessary. If you have any questions, please don’t hesitate to send us a message or call the friendly team at North Star. We are happy to chat and assist in any way we can to alleviate your concerns.

An important message to all upcoming arrivals

  • If you or any of your party have travelled from a country or region that is at high or moderate risk of COVID-19, or have been in close contact with a confirmed case in the 14 days before your planned arrival date, you must notify us immediately prior to travelling to North Star.
  • Any guests experiencing symptoms of the virus are asked to contact their doctor immediately and postpone their stay with us. The signs and symptoms to look out for include fever, cough, sore throat; or difficulty breathing.

Before your arrival

All guests are encouraged to pre-sign your guest registration form online. This will save time when you arrive at reception and reduce the number of guests using the electronic check-in station in Reception tablet to sign in.

During Your Stay

  • We operate with the strictest hygiene practices and have introduced heightened levels of sanitation throughout the resort including: hand sanitation stations; room key sanitation on departure; all guests are encouraged to sign in online to reduce the use of tablet sign in; increased sanitation during housekeeping processes for all accommodation and facilities within the Resort.
  • We encourage all guests to adopt good hygiene practices, including the promotion of regular hand washing, reducing face contact and cough etiquette. Signage is displayed throughout the resort and additionally, we’ve mounted hand sanitation stations in all our high traffic areas.

We endeavour to work as a community to support one another while remaining calm and up to date with the facts as they unfold. If any changes occur that will affect North Star operationally, all current and upcoming guests will be promptly notified.

We hope to alleviate any concerns surrounding your upcoming holiday and recognise that these are unsettling times. Whether you are travelling now or in the future, we want you to know that your safety and wellbeing are our top priority and thank you in advance for putting your trust in North Star as you plan for upcoming travels.

We look forward to continuing to provide you and all our guests with great service and an excellent stay.

For more information, you can visit: https://www.health.gov.au/

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