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AIR CONDITIONING: All of our cabins and accommodation is air-conditioned.

ANIMALS: Not permitted in the Resort. Arrangements for a person who is sight and/or hearing impaired must be made in advance and pursuant to the Resort’s dog policy

BBQ FACILITIES: We have gas-operated BBQs that are free to use for all guests. Some accommodation also features BBQs.

BIKES: Helmets must be worn at all times when riding bicycles within the Resort grounds. However, for the safety of you and your guests, the use of rollerblades, skateboards, electric scooters and ripsticks is not permitted.  Please note, electric scooters are illegal in NSW and as such cannot be used within the park as the roads within North Star are public roads.  The resort has all sealed roads and we have access to a 6km bike track from the entrance of the resort.  All road rules are enforceable within the resort.

CAMP KITCHEN: The camp kitchen features 3 BBQ’s, Full-size gas oven, 2 x stovetops, fridge, 2 x sinks, a microwave, a television and eating areas both inside & out. The use of all these facilities is free.

CHECK-IN: Check-in time for Ensuite and Powered Sites is 12 noon. Check-in time for Accommodation is 3pm.

CHECK OUT: Check-out time is 10am for sites and accommodation, a 4pm late departure can be arranged on arrival during off-peak (subject to availability) for a minimal fee.

DAYLIGHT SAVING: The resort is located in NSW and therefore operates on Day Light Saving time (DST).

DAY VISITORS: Applicable to in-house guests only. Please note, whilst visitors are allowed within the resort grounds the use of our facilities including Sammy’s Adventure Lagoon and Neptune’s Castle is strictly for registered guests only due to insurance. Thank you in advance for your understanding.

FIRES: No fires are permitted.

FOXTEL: If you bring your own TV we can provide a coaxial cable on check-in which will give you access to free-to-air channels plus 10 Austar channels.

HEATED POOLS: The 25m lap pool at Seascape Leisure Centre, the main pool, slides, and kids wading pool are all heated before the Easter School holidays through to the end of the September/October school holidays. The water park however is not heated.

HEATING: All accommodation has reverse cycle air conditioning.

HOW FAR TO THE BEACH: We are approximately a 5-minute walk to the beach & a 5-minute walk to a tidal estuary which is great for swimming and has council BBQ facilities.

KAYAK TOURS & HIRE: The Resort runs regular sessions during the School Holidays, these can be booked via the front reception.

KIDS CLUB AGES: We have organised activities running during off-peak weekends and all school holidays. Sessions are in two age groups 3-6 years and 7 -12 years. For further information on session times please see reception.

KIDS SCOOTERS: Scooters are allowed in the resort as long as the children are wearing helmets. Rollerblades, Ripsticks or electric scooters or unregistered vehicles are not permitted within the resort grounds.

LAUNDRY & GAMES ROOM FACILITIES: The washing machines & dryers take 6 x $1 coins.  The majority of the games in the games room accept $1 coins. There are two laundry blocks located in the Resort.  They have gold coin-operated washing machines, dryers and laundry soap dispensers for your convenience.  Erecting clotheslines from trees is not permitted.

LINEN: Supplied for all accommodation.  Accommodation service is offered for stays 7 days or more on average every 4th day unless indicated on check-in that you prefer this not to occur.

STARTER KIT: A starter pack of coffee, tea, sugar, toilet paper etc is provided in all cabin accommodation upon your arrival. This will not be replenished during your stay and any guests who required additional quantities of these items will need to purchase from either reception, local supermarket or the onsite service station.

LOCATION: We are located adjacent to the coast, 45 minutes south of Surfers Paradise. Approx 1 ½ hours South of Brisbane and 40mins North of Byron Bay.

MARINE ENVIRONMENT CENTRE: The marine environment centre is open for viewings every Saturday. Additional viewings and activities are held during school holiday periods. Enquire at reception for more information.

PARKING: One (1) car allowed per site.  Limited additional spaces available in Visitors’ Car Park.

POWERED SITES: All sites have a slab including those used as tent sites.  Please ensure, at time of booking, you give accurate dimensions of your tent/caravan to avoid not being able to fit on your site on arrival.  Note: The resort has permanent residents and some sites are near or among these residents.

QUIET TIME:  For the comfort of everyone staying in the Resort, quiet time is between 10pm and 7am DST.

RECYCLING: We are passionate about our natural environment and encourage all guests to use the recycling bins provided.

RESTAURANT: Our onsite licensed cafe Ripples is open for breakfast, lunch and dinner. It can cater for up to 100 persons including the alfresco dining area.  Ripples also cater for functions.  For more information check out www.rippleslicensedcafe.com.au

SEASCAPE LEISURE CENTRE: The 25m Lap pool, Gym and Sauna are free to use during your stay. Infrared saunas can be rebooked for a small fee by contacting reception. Massages can be arranged at extra costs. This facility is for the use of Adults only.

SHOPS: There is a convenience store on-site at the Resort.  Cabarita beach (3kms North) has Woolworths, butchers, cafés. Pottsville (3kms South) has an IGA supermarket, fruit & vege store as well as a butcher. Tweed Heads has two large shopping centres that include Coles, Woolworths, K-mart, Big W, Target and other specialty stores.

SMOKING: We are committed to providing our guests and associates with a family-friendly, smoke-free environment, with this in mind, North Star is a non-smoking property.

SOCKS: These must be worn by children at all times whilst using Neptunes Castle.  Socks can be purchased from both the Seascape and Front Receptions.

SPEED LIMIT: 10kmph. Shared pedestrian, vehicle and cycleway. Road rules are applicable and are enforceable within the resort. Please observe the speed limit.

THEME PARKS: There is no direct bus route to the theme parks therefore we would recommend going by car, as a result, we do not offer theme park transfers. Movieworld, Dreamworld & Wet ‘n’ Wild are all approx 55 minutes drive (depending on traffic) Seaworld will take a little longer (1 hour) as it is in the heart of Surfers Paradise.

TV’S: All of our accommodation has TV’s and nine Foxtel stations.

ARTIFICIAL TURF: All ensuite sites and some powered sites are artificially turfed. Whilst this will not hinder the set-up of your caravan, camper trailer or tent in any way, we do ask that you DO NOT use ‘STAR PEGS’ (either metal or plastic) whilst using these sites. The use of star pegs causes tearing of the material. Normal round pegs are absolutely fine to drive through this material. Do not sit anything hot on the artificial turf such as heat beads, hot plates etc. as these items can melt the surface. Such damages can incur a charge.

We acknowledge Gudginburra and Minyungbal people of Bundjalung
We recognise their custodianship and continuing connection to land, waters and culture in this place