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Terms & Conditions

Money Back Guarantee:

We are confident that you will be completely satisfied with your accommodation. If however the accommodation does not meet your expectations and you decide to leave, we are happy to offer you a full refund of all monies paid within one hour of check in.

Best price Guarantee:

If you find a lower price, for the same room category/ site, at BIG4 North Star Holiday Resort, within 24 hours of booking, we will honor the lower price, and provide you with an additional 10% discount. North Star provides our customers with the confidence that if you book directly with us on www.northstar.com.au or call us on 1800 645 790, you will not find a cheaper price on our accommodation or sites with any 3rd party booking channel.

Applicable rates must be accessible to the general public, within 24 hours of booking, based on the same currency,  length of stay, and room type category/ site. North Star does not take any responsibility regarding any expenses that may arise when cancelling a reservation, on any site other than www.northstar.com.au. North Star reserves the right to terminate/modilfy this policy at any time, without notice.

Minimum nights:

Minimum night stays apply during all school holidays and long weekends. Weekends require a minimum of 2 nights booking with 1 night bookings considered on the day of arrival. Additional cleaning fees may apply for accommodation bookings of one night only. Please see current price list for details.

We do not guarantee sites:

Whilst every endeavour is made to secure particular sites for guests we reserve the right to move guests within the specified category or upgrade where necessary. Management reserves the right to relocate or change the site number/accommodation number after booking. You will be allocated the most appropriate site on check-in.

Check out time:

Check out time for both accommodation and sites is strictly 10am. Guests are not permitted to use the resort facilities past this time and are required to vacate the property. If you are intending to eat at Ripples after check out please use the visitor car parking area provided. Late departures up to 4pm are available subject to availability and an additional fee applies. Please note we will not consider late departures on Friday, Saturdays or during school holidays.

Check in time:

Check in time for Ensuite and Powered Sites is 12 noon. Check in time for Accommodation is 3pm. We need time to make your site & accommodation the best it can be for your arrival–please do not arrive earlier than the nominated check in time as parking is limited and we do not wish for you to be offended that entry to the resort may be refused.

Pre-Authorisation:

BIG4 North Star Holiday Resort reserves the right to request a pre-authorisation of a valid credit card upon arrival to cover any incidentals that may be incurred during your stay. You must provide a credit or debit card authorisation or imprint when you check-in for a security bond of $100. If you are paying by cash, you must provide a cash security bond of $100. BIG4 North Star Holiday Resort may use this authorisation or cash security bond to cover incidental items incurred during your stay including (but not limited to) damage to your accommodation (including damage caused by smoking) or damage to any other part of the Resort, breakages, lost keys, non-return of TV cables, and cleaning charges in excess of the level of cleaning normally required, as well as accommodation charges (including charges for a late checkout, or if you leave before the date to which you have booked). You should contact your credit or debit card issuer for information on how providing a credit or debit card authorisation will affect the available funds balance or spending limit associated with your credit or debit card.

Wrist Bands:

As a registered guest of the BIG4 North Star Holiday Resort you will be issued with a wrist band to wear during your stay. This provides FREE access to our fantastic water park “Sammy’s Adventure Lagoon”, the kids club “Neptune’s Castle” and our other Resort facilities. For our guests who have family or friends visit, please see below for our Day Visitor Policy.

Day Visitor Policy (applicable to in-house guests only):

If your visitors wish to use the Resort facilities for the day they must first be registered at reception. All registered Day Visitors will be issued with a wrist band which must be worn while in the Resort. This identification wrist band provides access to our wide range of facilities including “Sammy’s” and “Neptune’s Castle”. The cost to our Day Visitors is only $10.00 per person, including spectators who choose to enter the water park. All children under 11 years must be accompanied by an adult.

Cleaning & Damages:

By entering the Resort a guest agrees to leave their accommodation/site and any facilities used in sound, clean and tidy condition. If the cabin or site is found to be excessively dirty, the guest accepts they will be charged an excess cleaning fee of $60 per hour until clean. All damages, breakages or losses to the property of the Resort, including furniture and furnishings, are to be reported and paid for by the guest. Any faults or breakages discovered by the guest must be reported within one (1) hour of arrival or we may consider damages to be responsibility of the guest.

Lost Property:

We receive numerous items of lost property which are left behind/found in common areas or within accommodation. Lost property will be held for a maximum of 2 months, after this time items will be donated to charity.

We do not take responsibility for any lost property and should you arrange for an item/s to be posted back to you it will be at the guests expense via COD.

Artificial Turf:

All ensuite sites and some powered sites are artificially turfed. Whilst this will not hinder the set-up of your caravan, camper trailer or tent in any way, we do ask that you DO NOT use ‘STAR PEGS’ (either metal or plastic) whilst using these sites. The use of star pegs causes tearing of the material. Normal round pegs are absolutely fine to drive through this material. Do not sit anything hot on the artificial turf such as heat beads, hot plates etc. as these items can melt the surface. Such damages can incur a charge.

Photography:

By entering our Resort, you and your child/ren consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of the BIG4 North Star Holiday Resort.

Rebooking in Peak periods:

Guests staying onsite during any peak period have first preference to rebook that same site/accommodation for the following year, provided they do so before they depart. Conditions apply regarding dates offered. Minimum nights stay apply. See Reception for details as some holiday periods vary.

Noise:

Quiet time in the Resort is strictly between 10pm & 7am NSW time for the comfort of all guests. Excessive noise or abusive language will NOT be tolerated and can result in being asked to vacate the premises immediately without reimbursement of fees.

Smoking Policy:

We are committed to providing our guests and associates with a family friendly, smoke-free environment, with this in mind, as of the 1 of February 2016, BIG4 North Star will be a non-smoking property.