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Refund Policy

 Refund Policy – effective from 6 May 2016

Cancellation Policy:

In the event of a cancellation the following applies to all deposits paid:
22+ days prior to arrival:  Any payments made can be refunded less a $30 administration fee OR your full payment will be held for any future booking, to be used within 12 months.

21-8  days of arrival: Your full payment will be held for any future booking, to be used within 12 months.
7-1 days of arrival: We are unable to offer a refund or credit.

Shortening stays:

22+ days prior to arrival:  A refund or credit can be offered provided your booking meets the minimum night stay requirements. A $30 administration fee applies to each refund transaction.  Credit can be used for future bookings or as room charge credit at  Ripples Licensed Café.

21-8  days of arrival: A credit can be offered provided your booking meets the minimum night stay requirements.  Credit can be used for future bookings or as room charge credit at  Ripples Licensed Café.

7-1 days of arrival: We are unable to offer a refund or credit for any unused portion of your stay.

Please note: Refunds generally will be refunded to credit card used to pay deposit, however in the event of deposits exceeding $400 then a cheque may be issued.  Refund methods are at the discretion of management.  Fees may apply.

Sale Rates

Cannot be used in conjunction with any other offer/discounts; Consecutive night minimum stays may apply; Sale rates are not valid on existing bookings and must be fully prepaid at time of booking. Block out periods may apply. All bookings are subject to availability.  No refunds or credit available on sale rates when cancelled/shortened or inclusion forfeited.

Early departures

We apologise, the Resort cannot offer refunds if you choose to leave early.

No shows

We reserve the right to cancel “no shows”. All monies paid will be forfeited.

Inclement weather

Unfortunately we cannot consider refunds or credit transfers for inclement weather or circumstances beyond our control. Please consider your dates carefully.

*To cover Accidents, Illness and unforeseen happenings, we strongly recommend our guests to purchase Travel Insurance for peace of mind.